Can I return my order?

Absolutely, you may return any item you are dissatisfied with to OCM for an exchange or refund. Simply print and complete the Return Form at the bottom of this page and send it along with your package.

Simply ship it to:
Attn: Returns
305 W Commerce St
Chambersburg PA 17201

Helpful Tip: Don't forget to keep your tracking info to ensure you have all the details.

All said & done, please allow us 5-9 days to process. Except in the case of a defective item, customers are responsible for return shipping costs. Please use a shipping carrier that supplies tracking information. Our goal is to have you satisfied. Shipping or service issues please call 1-866-847-7365.

In the case of a defective item upon arrival, please contact us for a prepaid return label.

Return Form:OCM-Web-Return-Form-2019.pdf

When will my refund be applied to my account?

Once your item is received at the OCM Returns department a credit for that item(s) will be applied to the original pay method on your order and should be applied to your account in 3-5 business days.

What is the status of my refund? 

In most cases, you will be refunded in the same manner that your order was paid for. For credit card and PayPal refunds, please allow for 72 hours for the refund to process. In some cases, your financial institution may take longer to post it to your account. For check refunds, please allow for 72 Hours for us to process the and cut the check on our end. Check refunds will be processed and mailed via USPS, so please take into account the mailing time to receive your check refund.